Unsure before giving a gift?
The answers that matter.
Address, delivery, quote or tracking: find the information to prepare your gift.
Can I give without knowing the address?
Yes. Prepare a request without an address and, if you wish, enter the recipient’s email to prepare their private invitation. You can also share their personal link. The preview simulates emails; no SMS is sent. The recipient provides their details directly to Cinta.
When do I pay?
After the gift, address and delivery are confirmed. Find the approved quote and then payment in your private tracking. Keep this link; the preview simulates tracking emails and only uses Stripe in test mode when configured. No real payments.
Who sees the recipient’s address?
The authorised Cinta team uses the contact details to prepare delivery. The sender’s tracking only says whether the address is confirmed; it shows no address, phone number or access information.
Can I choose a date and time slot?
You can enter a preferred date and time slot. They are not reserved when requesting. Cinta must check delivery feasibility before preparing the quote.
How do I find the delivery fees?
The quote shows gift price, delivery fees and total in euros separately. A price “to be confirmed” means neither free nor fees already included.
What happens if the recipient declines?
The recipient can decline through their private link before confirming their details. The request is then cancelled. After confirmation, this link no longer offers refusal.
Can I correct my address after confirmation?
Yes, through your recipient link while Cinta checks the request. Open the correction form and re-enter your contact details: they remain private and are not prefilled. After quote approval, changes are no longer possible through this link.
What if the link or quote expires?
Private links are temporary. Before approval, the sender can renew the recipient link: the previous one becomes unusable. An expired quote cannot create a new payment; prepare a new request.
Why are some gifts examples?
The preview lets you check the process using synthetic items. They prove neither stock, partnership nor commercial availability. No customer reviews or guaranteed deadlines are simulated.
Can I change or cancel after payment?
Paid orders need handling by the team. This demo offers no automatic changes or refunds. Commercial terms and support must be finalised before a real launch.
Where does Cinta plan to deliver?
The process covers Paris postcodes 75001 to 75020. Every address, date, cost and time slot still needs confirmation. See the delivery information for Paris.